For items purchased online, our warranty is valid for two years from the date of purchase. We will replace or repair your watch if the defect is covered by the warranty.

The warranty covers manufacturing defects due to faulty materials or workmanship only on the watch components (movement, case, bracelet or strap, hands, and indices) under normal conditions of use. Other components or areas not listed above are not covered by this warranty.

For more information about the warranty or to activate the warranty service, please email us at service@timeforcewatch.com. Include your full name, address, order number reference (if purchased through our website), and a detailed description of the issue.

Please note that repairs/replacements will not be processed under warranty in the following cases:

• Damage caused by improper use or negligence (dents, crushing, broken glass, etc.)
• Failure or damage caused by unjustifiable repair or customization
• Aesthetic changes that occur during normal wear and tear, or aging (minor scratches, discoloration of the case or strap, peeling of the coating)
• If proof of purchase is unavailable (invoice with name, date of sale, reference, and purchase location of the watch)
• Battery replacement
• If your watch belongs to a reference prior to TF4999
• If your watch was purchased through unauthorized portals (Privalia, VeePee, Amazon, eBay, Fashion Days, etc.)

For items purchased from our stores or retailers, please send your request directly to the store where you made the purchase. Our warranty is valid for two years from the date of purchase. The retailer will replace or repair your watch if the defect is covered by the warranty. The warranty covers manufacturing defects due to faulty materials or workmanship only on the watch itself (movement, case, bracelet or strap, hands, and indices) under normal conditions of use. Parts other than the ones mentioned above are not covered by the warranty.

Please note that repairs/replacements will not be processed under warranty in the following cases:

• Damage caused by improper use or negligence (dents, crushing, broken glass, etc.)
• Failure or damage caused by unjustifiable repair or customization
• Aesthetic changes that occur during normal wear and tear, or aging (minor scratches, discoloration of the case or strap, peeling of the coating)
• If proof of purchase is unavailable (invoice with name, date of sale, reference, and purchase location of the watch)
• Battery replacement
• If your watch belongs to a reference prior to TF4999.